14 Days Return Policy
If you are not satisfied with your Martian Watch ("Product") and you purchased directly from Martian Watches, you may return the Product within 14 days from delivered tracking date.
Within 14 days from the delivery date, Martian will gladly provide a FULL refund of the amount paid (in USD, at exchange rate at time of refund) if the product is returned unopened in its original* condition in its original packaging. To request a return, please click here
to create an RMA Online Form and make sure you select "Request A Return Within 14 days."
We DO NOT refund any shipping and handling charges, gift wrap fees, taxes paid (e.g., state, customs, VAT, GST), credit card interest, and exchange rate differences are not refundable. You are responsible for and must prepay all shipping charges (in both directions in the case of an exchange), and you shall assume all risk of loss or damage to the Product while in transit to and from Martian Watches.
The Product must be packed in the original packaging including any accessories, manuals, documentation, and registration that was shipped with the Product. Fees may apply, at Martian Watches' discretion, if a returned package has any missing, dirty or damaged items. The RMA number must be included with the returned Product.
If you return Product to Martian Watches (a) without a Martian Watches RMA, (b) beyond the 10 day RMA issuance period, (c) without proper packaging, or (d) dirty, Martian Watches retains the right to refuse delivery of such return, charge a 15% restocking fee, and/or reduce the amount of the refund, as allowed by law. The time to credit your account may vary, depending on processing time. Please allow a minimum of 4 weeks for Martian Watches to credit the account used to make the original purchase.
* We are unable to accept any return within 14 days if the product has scratches or has been damaged.
For your added convenience during the Holiday period, all orders purchased between December 1, 2016 and December 31, 2016 will have an extended time period for returns and exchanges. We will accept returns for those items through January 15, 2017. All other return conditions still apply.